Changing....

Historically when applying for customer service jobs (retail e.g. John Lewis, M&S) I get rejected fairly immediately after I complete the online tests. These are situational judgement tests designed to assess your suitability working with customers and colleagues. I always fail but in the last few days I have passed. What does this say about my personality? Am I changing? Why am I changing? Now I have to turn online success into actual feet on the ground employment.